What the work actually involves

You spend your day inside data pulled from deployed enterprise networks: syslog streams, controller event logs, device configs, SNMP and streaming telemetry, and packet captures. Your job is to say what happened and why — classifying behaviors and anomalies, tagging incident patterns, marking where a root cause is genuinely visible in the data versus where it is only inferable. Because the labels feed model training, disagreements about taxonomy matter: you will be asked to help define schemas, argue for or against a category, and flag cases where the existing label set forces a wrong answer.

This is annotation work performed at an engineer's level of judgment. The distinction the client draws matters — they want people who have been the final escalation on a broken retail WLAN at 2am, not people who drew the reference architecture. Wireless depth is treated as a hard requirement rather than a nice-to-have: Cisco WLC, Aruba, or Meraki controllers, 802.1X/RADIUS failure modes, roaming and RF troubleshooting.

What the platform screens for

Mercor's screen is AI-led and follows up on specifics. Expect it to push past tool names into failure modes: what a particular log line meant, how you distinguished a client-side supplicant problem from a RADIUS timeout, what the capture showed that the dashboard did not. Vertical experience with end-customer enterprise networks — retail, healthcare, finance, manufacturing, campus, hospitality — is probed directly, as is whether your current role is genuinely maintainer work. Candidates whose recent experience is design, cloud/SRE, SOC, or helpdesk are commonly screened out at this stage.

Logistics

  • Remote, 30–40 hours per week, with substantial overlap with the Pacific business day
  • Direct interface with the client team, so live calls are part of the arrangement — not purely async
  • Individual 1099 contract paid to a personal account; no corp-to-corp, no agency billing
  • Must be authorized to work in the US or Canada without sponsorship
  • Observed rate for this listing is $50–70/hr; bands on Mercor vary by assessment outcome and are not guaranteed