Patient Access Leader

$80/hrrate as listed

Review AI-generated outputs against real patient access workflows — pre-registration, insurance verification, scheduling intake, and point-of-service collections — and document where the model gets it wrong. Mercor is staffing this for an AI research lab; observed pay is $80/hr on a remote, project-based schedule.

Summary, eligibility guidance and screening preparation are prepared by Sidequest from the platform's posting. Check the source listing before applying.

What the work actually involves

You will be reading AI-generated responses about front-end revenue cycle scenarios and judging them the way you would judge a new registrar's work. A prompt might involve a self-pay patient presenting for an outpatient MRI, a Medicare Secondary Payer questionnaire, a coordination-of-benefits conflict, or a scheduling intake that would predictably produce a front-end denial. Your job is to decide whether the model's answer is operationally correct, catch the specific error, and write feedback that a model trainer who has never worked in a hospital can act on.

Typical tasks include scoring paired responses, annotating factual and procedural errors, rewriting model output into a correct gold-standard answer, and occasionally authoring original scenarios drawn from workflows you've actually managed. Volume and task type shift as the lab's priorities move; some weeks lean toward evaluation, others toward writing reference material.

What the screen looks for

Verifiable operational depth. Expect follow-ups on eligibility verification mechanics, authorization vs. referral distinctions, POS collection scripting, and how registration errors surface as downstream denials. Generic revenue cycle vocabulary does not survive a second question.
Leadership scope. The listing asks for 5+ years in patient access with at least 2 at manager or director level. Be ready to name team size, facility type, and the KPIs you personally owned.
System fluency. Epic, Cerner, or Meditech registration and scheduling modules — specific workqueues and build experience carry weight. CHAM or CHAA is preferred, not required.
Written precision. Feedback quality is the deliverable. The screen samples your writing directly.

Logistics

Fully remote and asynchronous, with no set shifts. Contributors commonly report 10–20 hours per week, though availability requirements vary by project batch and can change on short notice. Pay is observed at $80/hr for this listing; Mercor sets rates per engagement and terms are not guaranteed. Engagements are contract-based and typically run in defined cycles rather than open-ended.

What they look for

5+ years in patient access or front-end revenue cycle, including 2+ years at manager or director level
Deep working knowledge of pre-registration, insurance verification, scheduling intake, and point-of-service collections
Proficiency with Epic, Cerner, Meditech, or comparable registration and scheduling systems
Command of HIPAA, CMS regulations, and commercial/government payer requirements at point of service
Precise written English for structured error annotation and feedback
NAHAM CHAM or CHAA credential (preferred)

Before you apply

Would you pass this screen?

Drawn from what this listing actually requires. Answered in your browser — nothing is sent to us, and we do not store your answers.

Do you have at least 5 years of cumulative experience in patient access, patient registration, front-end revenue cycle management, or closely related roles in healthcare?
Years in patient access or front-end revenue cycle · required
Have you held a titled manager, supervisor, director, or equivalent leadership role in patient access or front-end revenue cycle for at least 2 years?
Manager or director-level experience · required
Do you have hands-on, operational experience working in Epic, Cerner, Meditech, or a similar enterprise EHR system's registration and scheduling modules?
EHR system proficiency · required
Do you have working knowledge of HIPAA privacy and security rules and CMS regulations as they apply to patient registration and front-end healthcare workflows?
HIPAA and CMS knowledge · required
Are you located in a time zone compatible with US business hours, have reliable home internet and a secure setup for handling protected health information, and are you comfortable working fully remote?
Fully remote capability · required
Do you hold or are you currently pursuing a NAHAM CHAM or CHAA certification?
NAHAM credential · preferred

0 of 6 answered

Included with this listing

Interview prep — 12 questions

Matched to what this platform's screening actually measures. Answer each out loud in 60–90 seconds: claim → concrete example → implication.

What it tests: Whether the candidate has actually held managerial authority over patient access functions, and whether their operational background spans the breadth of pre-registration, registration, scheduling, and intake that this role requires.
A strong answer: Names specific settings (hospital system, large physician group, health network) where they led patient access teams or departments, states the team size, and identifies at least 3 of the 4 core functions (pre-reg, registration, scheduling, intake) they oversaw directly.
Where people lose it: Claiming manager/director experience but only having held individual contributor or coordinator roles, or listing experience in patient access without specifying that they actually led operations rather than performed them.