Patient Financial Services Leader

$92/hrrate as listed

Evaluate AI-generated patient financial communications, payment plan recommendations, and self-pay resolution strategies for accuracy, tone, and FDCPA/HIPAA compliance. Mercor places experienced patient collections and PFS leaders on this work for a frontier AI research lab, with an observed rate of $92/hr.

Summary, eligibility guidance and screening preparation are prepared by Sidequest from the platform's posting. Check the source listing before applying.

What the work involves

You review outputs from an AI system built for self-pay revenue recovery and patient financial engagement — draft collection letters and text/email outreach, payment plan recommendations, financial assistance screening logic, and proposed resolution paths for balances at various stages of the cycle. For each item you decide whether the output is factually correct, compliant, and appropriate for the patient's situation, then write structured feedback explaining exactly where it fails and what a competent PFS leader would have done instead. The judgment calls are the point: a payment plan that is technically permissible but sets a patient up to default, a letter that is accurate but crosses into FDCPA territory, an outreach cadence that ignores charity care eligibility.

Typical tasks include side-by-side comparison of two model responses, rubric scoring on dimensions like compliance, accuracy, and patient-facing tone, and free-text rationales. Some projects ask for original prompts or gold-standard rewrites drawn from real early-out, bad debt, or point-of-service collection scenarios you have actually managed.

What the platform screens for

Verifiable operational depth — Mercor's AI-led interview probes specifics: what you collected pre-service versus post-service, how your early-out vendor was scored, what your bad debt write-off rate was and why it moved.
Compliance fluency under follow-up — FDCPA, HIPAA, state collections statutes, and 501(r) financial assistance obligations, applied to concrete fact patterns rather than recited.
Written reasoning — feedback that another reviewer can act on. Vague scores get calibration flags.
Consistency — your ratings are compared against other reviewers and against expert consensus sets.

Logistics

Fully remote, asynchronous, contractor engagement. Most reviewers commit 10–20 hours per week against a task queue with turnaround windows rather than fixed shifts; some projects offer higher volume during ramp periods and then taper. Pay is stated as observed at $92/hr for this listing — actual rates vary by project, assessed depth, and throughput, and are not guaranteed. Expect an onboarding calibration round before paid volume opens up.

What they look for

5+ years in patient collections, self-pay revenue cycle, or patient financial services, including 2+ years leading a team
Working command of FDCPA, HIPAA, and state collections law as applied to patient balances
Hands-on management of early-out and bad debt programs, including collection agency vendor oversight
Payment plan design and administration — enrollment criteria, monitoring, default handling
Clear, precise written English suitable for structured evaluation rationales
CRCR, CHAM, or comparable revenue cycle certification (preferred); familiarity with propensity-to-pay analytics

Before you apply

Would you pass this screen?

Drawn from what this listing actually requires. Answered in your browser — nothing is sent to us, and we do not store your answers.

Do you have at least 5 years of experience in patient collections, self-pay revenue cycle, or patient financial services, with at least 2 years in a leadership role?
Collections or patient financial services leadership experience · required
Do you have working knowledge of the Fair Debt Collection Practices Act (FDCPA) and relevant state collections laws, and have you applied this knowledge in managing collections operations?
FDCPA and collections law knowledge · required
Are you proficient with EHR systems and patient collections or billing platforms?
EHR and collections platform proficiency · preferred
Do you hold a CRCR, CHAM, or similar revenue cycle certification?
Revenue cycle certification · preferred
Is English your primary working language, and do you have the ability to write clearly and precisely for the purpose of evaluating patient-facing financial communications?
English communication proficiency · required

0 of 5 answered

Included with this listing

Interview prep — 12 questions

Matched to what this platform's screening actually measures. Answer each out loud in 60–90 seconds: claim → concrete example → implication.

What it tests: Whether the candidate has led self-pay collections at scale and can articulate the specific programs (early-out, bad debt, payment plans) they've run, not just supported.
A strong answer: The candidate names specific portfolio size (dollars or volume), describes at least two of the three core self-pay programs (early-out collections, bad debt recovery, payment plan administration), and explains their direct leadership role in driving outcomes.
Where people lose it: Describing collections experience as 'supporting' or 'coordinating' rather than owning strategy and results — or vaguely referencing 'patient financial services' without distinguishing collections leadership from billing, coding, or counselling work.